Community Contacts

As your representative in the Australian parliament, Bill Shorten is here to help you and your family with anything involving the government.

Bill is always keen to hear about your concerns, views and ideas – for our local area and the nation.

And he is also available to assist you whenever you encounter problems with government services.

Please don't hesitate to contact Bill.

Every effort has been made to ensure that the information contained in this guide at publication. Please contact Bill Shorten with any corrections or updates.


Depending on the occasion, messages can be  arranged from the Prime Minister, Governor-General, Premier of Victoria, Governor of Victoria, and the Queen for:
• 90th birthdays
• 100th birthdays
• 50th (Golden) wedding anniversaries
• 60th (Diamond) wedding anniversaries
• 65th wedding anniversaries.

Please contact Bill at least six weeks before the celebration.

Aged Care

My Aged Care is the starting point to access Australian government-funded aged care services

1800 200 422

Aged Care Quality and Safety Commission

Assesses, monitors and resolves complaints about government-subsidised aged care.

1800 951 822

Arthritis Australia

Improving quality of life for Australians living with arthritis.

1800 111 101

Asthma Australia

Working to create a brighter future for people with asthma.

15 Dudley St West Melbourne 3003
1800 278 462

Find Australian government information and services.

Australian Electoral Commission

Conducts federal elections and referendums and maintains the Commonwealth electoral roll.

10 Global Ave, Essendon Fields VIC 3041
13 2326

Australian Financial Complains Authority

Free independent dispute resolution for financial complaints.

1800 931 678

Australian Taxation Office

Principal Australian government revenue collection agency.

Level 1, 27 Robinson St Dandenong
13 2861

Beyond Blue

Improving the lives of people affected by anxiety, depression, or suicide.

1300 224 636

Cancer Council Australia

Offers a range of services to support anyone affected by cancer.

615 St Kilda Rd Melbourne
13 11 20

Carer Gateway

Practical advice and support for carers, including respite care options.

1800 422 737
Emergency Respite (business hours) 1800 052 222
Emergency Respite (after hours) 1800 059 059


Social security payments including Age Pension,
Commonwealth Seniors Health Card, and Pensioner Concession Card.

482-490 Racecourse Road
Flemington VIC 3031

Reply Paid 7800, Canberra BC ACT 2610

Carers 13 2717
Complaints and feedback 1800 132 468
Multilingual phone 13 1202
Older Australians 13 2300
Phone self service 13 6240
Scams and identity theft 1800 941 126

Commonwealth Ombudsman

Investigates complaints from people treated unfairly or unreasonably by government agencies.

1300 362 072

Crime Stoppers (and Hoon Hotline)

Confidential reporting of crime information
1800 333 000

Dementia Australia

Support and information for people living with dementia, their carers, and family.

National Dementia Helpline 1800 100 500

Department of Veterans’ Affairs (DVA)

Support and information for veterans and their dependants.

300 Latrobe St Melbourne
GPO Box 9998, Brisbane QLD 4001
1800 555 254

Diabetes Australia

Working to reduce the impact of diabetes on the community.

National Diabetes Services Helpline 1300 136 588

Do Not Call Register

List your number to reduce telemarketing calls.

1300 792 958


Elder Rights Advocacy

Information and advocacy about aged care concerns.

1800 700 600

Emergencies - Police, Fire, Ambulance

Call 000

Ask for the service you need, wait to be connected.

Energy and Water Ombudsman Victoria

Resolves disputes between Victorians and their energy and water companies.

1800 500 509

Environment Protection Authority (EPA)

35 Langhorne Street, Dandenong 3175
24-hour pollution hotline 1300 372 842

Family Violence Response Centre

Supporting women and children to live free from family violence.

Family Violence Response 1800 015 188

Gambling Help

Support for anyone affected by gambling.
1800 858 858

GP After Hours Helpline

After assessment by a registered nurse, you can speak directly to a GP.
1800 022 222


Free phone counselling for individuals and families experiencing loss and grief.

1300 845 745

Health Services Directory

Find health services (GPs, pharmacies, hospitals).

Health Complaints Commissioner

Resolves complaints about healthcare and the handling of health information.

Level 26, 570 Bourke St Melbourne
1300 582 113

Hearing Australia

Provider of government-funded hearing services.

13 4432

Heart Foundation Helpline

Personalised information on heart health, nutrition and a healthy lifestyle.

13 1112

Home Affairs

Including citizenship, visas, immigration,
border protection and national security.

13 1881

Kidney Health Australia

Helping people with kidney disease to improve
health outcomes.

125 Cecil St South Melbourne
1800 454 363


24 hour crisis support and suicide prevention.

13 1114

Medicines Line

Information on prescription, over-the-counter and complementary medicines.

1300 633 424

Mental Health Complaints Commissioner

Safeguards rights and resolves complaints about public mental health services.

Level 26, 570 Bourke St Melbourne
1800 246 054

National Health Services Directory

Find health services (GPs, pharmacies, hospitals).

National Security Hotline

To report suspicious behaviour.

1800 123 400

NDIS (National Disability Insurance Agency)

Individualised support for people with permanent and significant disability.

1800 800 110

Neighbourhood Watch

Volunteer crime prevention and community
safety group.

No to Violence Men’s Referral Service

Working together to end men’s family violence.
1300 766 491


Puts you directly in touch with a registered nurse for health advice around the clock.
1300 60 60 24


Passport Office

Issues passports to Australian citizens
13 1232

Poisons Information Centre

Advice about what to do if a person has been poisoned, bitten or stung , or has overdosed or made a mistake with medicine.
13 1126


Emergency police attendance 000
Report non-urgent crimes 13 1444


Private Health Insurance Ombudsman

Assists health fund members to resolve disputes.
1300 362 072

Public Toilet Map

Publicly available toilets across Australia

Public Transport Ombudsman

Investigates and resolves complaints against
public transport operators.
1800 466 865

Public Transport Victoria (including myki)

1800 800 007


How to recognise, avoid and report scams

Seniors Card

Discounts for seniors on goods and services
1300 797 210

Seniors Information Victoria

Free practical information about aged care, finances, housing, pensions and concessions.
Level 4, 533 Little Lonsdale St Melbourne
1300 13 5090

Seniors Online Victoria

Useful information for seniors


Seniors Rights Victoria

Information, support, advice and education to help prevent elder abuse.
Level 4, 533 Little Lonsdale St Melbourne
1300 368 821


Travel advisory and consular information service
24-hour consular assistance 1300 555 135

State Emergency Service (SES)

Flood, storm, and earthquake emergency assistance
13 2500

Telecommunications Industry Ombudsman

Independent dispute resolution service for telephone and internet complaints.
1800 062 058

Tenants Victoria

Advice, assistance and advocacy for private and
public residential tenants.
55 Johnston St Fitzroy
Tenants Help Line 9416 2577


Centralised website for Victorian emergency information and warnings.

Victorian Ombudsman

Helps resolve complaints with local councils,
state departments and authorities.
9613 6222

Vision Australia

Supporting people who are blind or have low vision. 
45 Princes Hwy Dandenong
1300 847 466